Contact the SpinBet guide team

Questions about this guide

This SpinBet guide is an information site with no customer service of its own, so account requests, deposits and withdrawals cannot be handled here. Each guide shows the date of its last check against SpinBet's pages, which tells you how current a figure is. If something on SpinBet's site differs from what you read here, SpinBet's current terms are the ones that count for your account, and SpinBet support can confirm them. SpinBet's live chat answers that kind of question around the clock.

Questions about your SpinBet account

We have no access to SpinBet accounts, balances or documents, so questions about your own account go to SpinBet directly. Live chat runs around the clock with real people answering, and it is the route SpinBet suggests for login trouble such as a missing reset email. Anything account related in writing, for example an email change, goes to [email protected] and must be sent from the address registered on your account. We cannot reset passwords, release payouts or change limits on anyone's behalf. Live chat is also the place to ask about a pending withdrawal or a deposit that has not arrived.

Problem gambling help

If gambling is causing problems for you or someone close to you, the Gambling Helpline New Zealand on 0800 654 655 is free and confidential. SpinBet support can also put your account on hold and refer you to independent services. Limits, time-outs and self exclusion are explained on our safer gambling page. Help is available whether or not you hold a SpinBet account.

Last updated: 10 November 2026